Refund and Cancellation Policy

Refunds and cancellations

This policy applies to eligible fees paid directly to WantPG for platform services. It does not automatically apply to rent, deposits, booking amounts, or other payments made to a property owner or third party.

WantPG platform charges

Before purchase, review the feature, price, duration, and any stated refund conditions. A refund may be considered when required by law, when a duplicate charge is confirmed, or when a paid platform service was not delivered because of a verified WantPG error.

Direct accommodation payments

Cancellation and refund terms for payments made to an owner or operator are governed by your agreement with that party. Contact them and your payment provider directly if a dispute arises.

Requesting a review

Email support@wantpg.com with your account details, transaction reference, payment date, amount, reason, and supporting evidence. Do not send full card details, PINs, passwords, or OTPs.

Approved refunds are returned through an available original or appropriate payment method and may take additional processing time set by the payment provider.